Massachusetts Statewide Helplines

Comprehensive mental health, crisis intervention, and substance use support resources available 24/7

Crisis Emergency Support

988

National Suicide & Crisis Lifeline - Free, confidential support available 24/7 by phone, text, or online chat

Massachusetts Department of Public Health (DPH)

988 Lifeline

Connects individuals with trained Suicide and Crisis Lifeline specialists who provide free, confidential emotional support to all callers. Managed by the Bureau of Community Health and Prevention (BCHAP).

Available 24/7 - Phone, Text, Online Chat

Women and Family Referral Center (WFRC)

Provides referral support and information to anyone in Massachusetts with questions about Substance Use Disorder (SUD) treatment and recovery supports for pregnant and parenting people. Offers interim phone counseling services. Funded by BSAS.

The Massachusetts Substance Use Helpline

Provides resource information about harm reduction, treatment, and recovery services for Substance Use Disorder available in Massachusetts. Offers warm hand-off to programs when needed. Funded by the Bureau of Substance Addiction Services (BSAS).

Available 24/7 - Phone, Text, Website, Online Chat

The MA Problem Gambling Helpline

Provides referrals to licensed problem gambling treatment and recovery support services. Serves as a resource for problem gambling awareness and education. Funded by DPH.

Available 24/7 - Phone, Text, Website, Online Chat

Boston Medical Center Addiction Warmline

Assists in providing rapid access to medications to treat opioid and alcohol use disorders including buprenorphine (Suboxone), Sublocade, injectable naltrexone (Vivitrol), and other medications. Provides assistance with linkage to treatment on demand and referral to long-term treatment. Funded by BSAS.

Available 24/7 - Providers On Call

SafeSpot

Formerly the Massachusetts Overdose Prevention Helpline. Provides virtual spotting services to people who use drugs to prevent overdose. Callers stay in verbal communication with operators until both agree they are safe to disconnect. Operated by a team with lived and living experience with overdose. Funded by BSAS.

Available 24/7 - Experienced Team

Massachusetts Department of Mental Health (DMH)

The Behavioral Health Help Line (BHHL)

Connects individuals and families to the full range of treatment services for mental health and substance use offered in Massachusetts, including outpatient, urgent, and immediate crisis care. Provides real-time support, initial clinical assessment, and connection to the right evaluation and treatment. Funded by DMH.

Available 24/7 - Phone, Text, Online Chat